● Are consultation and booking fees for flights, trains, and cruises separate from the ticket price ?
•• No. Our goal is to ensure the ticket price is clear and consistent, with no additional charges beyond the ticket itself. You can rest assured that we are fully dedicated to finding the best travel options for you at all times.
● Why should I book with BASIA instead of directly through another website or agency ?
•• With BASIA, you have the support of a professional team. We assist you with visa applications, explain the legal aspects of your trip, and accompany you every step of the way—before, during, and after your journey. Moreover, we offer exclusive services such as cultural tours and rural accommodations that are not typically available on other platforms.
● How can I modify or cancel my itinerary or travel dates ?
•• Cancellation and modification policies vary depending on the type of service (ticket, tour, or accommodation). However, there are usually clear guidelines—sometimes with a fee, sometimes without. Simply contact us or fill out the service change form, and we will handle the rest for you.
● How far in advance should I book my trip ?
•• For tours, we recommend booking at least 2 to 4 months in advance. This allows sufficient time for itinerary customization, cultural adaptation, and visa processing.
● Do the ticket and accommodation packages include airport transfers or local transportation ?
•• For certain tours, our services include airport transfers or domestic ground transportation (e.g., from the airport to your hotel). Full details are provided in the description of each tour or package, so you can make your choice with confidence.
● I’m from Spain. Can I contact support using the Spanish flag or receive assistance in Spanish ?
•• Absolutely! Our website, booking process, support, and forms are available in English, Persian, and Spanish. If you require a Spanish-speaking consultant or tour guide, simply select this option during your booking process.
● What type of visa is suitable for my trip ?
•• Depending on your nationality and the purpose of your travel, you may require a visa such as a tourist visa (Schengen or Spanish), student visa, work or business visa, or an investment visa. The BASIA team will guide you in selecting the most appropriate visa type and help you prepare all necessary documents.
● What documents are required for a visa application ?
•• Depending on your nationality and the purpose of your travel, you may require a visa such as a tourist visa (Schengen or Spanish), student visa, work or business visa, or an investment visa. The BASIA team will guide you in selecting the most appropriate visa type and help you prepare all necessary documents.
● How long does it take to obtain a visa ?
•• Typically, tourist or Schengen visas are issued by the consulate within 30 business days. Considering your travel dates, we recommend submitting your application at least 2 months before your planned departure.
● If my visa is denied, can I still use your services ?
•• Yes. In case your visa is not approved:
We offer guidance for reapplication or applying through another country.
Refunds are processed according to our cancellation policy.
● Do you assist with preparing an invitation letter for visa applications ?
•• No, we only provide invitation letters for business and trade fair purposes.
● Can a custom tour be designed based on my preferences ?
•• Yes, personalized tours can be tailored to your interests—such as art, nature, cuisine, or history. Group size, destinations, duration, and services are all customizable to suit your needs.
● What happens if the number of travelers is below the minimum required ?
•• If you prefer a private trip but your group size is smaller than the standard minimum, you may choose to pay an additional fee to cover staff or driver expenses. Alternatively, you can explore our small group tour options.
● Is it possible to add special services such as a nurse or specific dietary arrangements ?
•• Absolutely. You can indicate any personal needs—such as dietary restrictions, accessibility requirements, or the need for a nurse—at the time of booking, and we will arrange the best available options accordingly.
● How can I change the date or itinerary of a customized tour ?
•• After booking, you may submit your request through the trip modification form or by contacting our booking team directly. Depending on how far in advance the request is made, changes may be processed free of charge or with a reasonable fee.
● Can I review a breakdown of costs and included services before making a payment ?
••Yes. Before finalizing your tour, we provide a detailed itinerary along with a clear breakdown of all costs—covering accommodation, transportation, and services.
● What types of accommodations do you offer ?
••The options vary depending on the destination and the guest’s requested level of service. We offer a range of accommodations tailored to your preferences—from standard hotels to boutique stays and rural lodgings.
● Do you provide real photos of the accommodations ?
•• Yes. All accommodations are presented with real photos and complete descriptions, including ratings, amenities, and location on the map.
● How can I change or extend my accommodation after arrival ?
•• If you wish to modify or extend your stay after arriving at your destination, simply contact us and we will arrange it for you. Please note that change or extension fees may vary depending on the season and availability.
● What should I do if I encounter a problem at the accommodation ?
•• Our 24/7 support team is always available. Simply call us or fill out the support form, and we will follow up on the issue as quickly as possible.
● Does the accommodation fee include cleaning or daily services ?
•• It depends on the property. Some basic services such as periodic cleaning, Wi-Fi, and on-site breakfast may be included free of charge. Additional services (such as laundry or transfers) can be requested on demand and are billed separately.