By using this website and the services provided by BASIA, you agree to the following terms and conditions. Please read them carefully before making any reservations or using our services.
Scope of Services
BASIA provides the following services:
Mediation in booking and selling transportation tickets (air, train, sea, and land)
Booking of tourist accommodations (hotels, hostels, rural houses, eco-lodges, etc.)
Visa assistance services for tourist visas
Organization and execution of guided tours and cultural activities
Sale and promotion of traditional handicrafts and artistic products
Digital management of travel experiences through online platforms
Booking and Payment
Reservations are confirmed only after full or partial payment is received.
The final price includes the services specified in the itinerary or package.
Payments must be made via the approved payment methods listed on the website.
Cancellation and Refund Policy
Cancellation terms vary depending on the type of service (ticket, accommodation, tour).
In case of visa refusal, refunds are issued in accordance with the cancellation policy shared at the time of booking.
Non-refundable services (e.g., express bookings or exclusive arrangements) will be clearly indicated.
Liability
BASIA is not liable for the quality of third-party services (e.g., airlines, hotels).
The customer is responsible for the accuracy of the personal data provided.
Our 24/7 support team is available to assist in the event of any issues during the trip.
Privacy and Data Protection
User data is used solely for providing our services and will not be shared with third parties except where required by law. For more details, please refer to our [Privacy Policy].
Dispute Resolution
In the event of a dispute, we will first seek an amicable solution. If legal action is required, the competent courts of Valencia, Spain will have jurisdiction.